OrexeTV Privacy Policy

1. Introduction

Welcome to OrexeTV. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orexetv.us or use our IPTV services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

2. Information We Collect

2.1 Personal Information

When you subscribe to OrexeTV, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and WhatsApp number.
• Payment Information: Payment method details (processed securely through third-party payment processors — we do not store full credit card numbers).
• Account Information: Username, password, subscription plan, and service preferences.
• Device Information: Device type, MAC address (for IPTV activation), IP address, and streaming preferences.

2.2 Automatically Collected Information

When you access OrexeTV, our servers automatically collect certain information, including:

• IP address and location data (country/city level only)
• Browser type and version
• Operating system
• Pages visited and time spent on the website
• Referring URL and exit pages
• Device identifiers and connection timestamps

3. How We Use Your Information

OrexeTV uses the collected information for the following purposes:

• Service Delivery: To create and manage your account, process subscriptions, and deliver IPTV services.
• Customer Support: To respond to your inquiries, troubleshoot technical issues, and provide assistance via WhatsApp, email, or phone.
• Service Improvement: To analyze usage patterns, monitor server performance, and enhance streaming quality.
• Communication: To send service updates, renewal reminders, promotional offers (with consent), and important account notifications.
• Security: To detect and prevent fraudulent activity, unauthorized access, and abuse of our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Protect Your Information

OrexeTV takes the security of your personal information seriously. We implement the following measures:

• Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Servers: Our servers are hosted in secure data centers with 24/7 monitoring and DDoS protection.
• Access Controls: Only authorized personnel have access to personal data, and access is restricted based on job requirements.
• Payment Security: We use third-party payment processors that comply with PCI-DSS standards. We never store full credit card details on our servers.
• VPN Integration: Our service includes built-in VPN protection to encrypt your streaming traffic.
• Regular Audits: We conduct periodic security assessments and updates to protect against vulnerabilities.

5. Data Sharing and Disclosure

OrexeTV does not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, and delivering services (subject to confidentiality agreements).
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.
• Protection of Rights: To protect the rights, property, or safety of OrexeTV, our users, or the public.
• With Your Consent: With your explicit permission for any other purpose.

6. Cookies and Tracking Technologies

OrexeTV uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and account authentication.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your language, region, and display preferences.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services:

• Active Accounts: Information is retained while your subscription is active.
• Expired Accounts: Account data is retained for 90 days after subscription expiration, after which it is securely deleted.
• Payment Records: Transaction records are retained for 7 years as required by tax and accounting regulations.
• Server Logs: Automatically collected server logs are retained for 30 days for security and diagnostic purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("Right to be Forgotten").
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing of your data for direct marketing purposes.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information in the Contact Us section below.

9. Children's Privacy

OrexeTV does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information immediately. If you believe a child has provided us with personal data, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites, including payment processors, app stores, and external IPTV players. OrexeTV is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you use.

11. International Data Transfers

OrexeTV operates servers in multiple countries, including the USA, UK, Canada, and Europe. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including Standard Contractual Clauses where applicable.

12. IPTV-Specific Privacy Considerations

12.1 Streaming Privacy

OrexeTV includes built-in VPN protection to encrypt your streaming activity. We recommend using a VPN when accessing IPTV services to protect your privacy from third parties, including your Internet Service Provider (ISP).

12.2 MAC Address Usage

For IPTV activation on devices like MAG Boxes and certain Smart TV apps, we collect your device's MAC address. This is used solely for service authentication and is not shared with third parties.

12.3 Viewing History

OrexeTV does not track or store your individual viewing history. We only collect aggregated, anonymized data about channel popularity and server load to improve our services.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: