OrexeTV Refund Policy
Last Updated: July 17, 2026
1. Our 7-Day Money-Back Guarantee
At OrexeTV, we stand behind the quality of our IPTV service. We offer a 7-day money-back guarantee on all new subscriptions. If you are not completely satisfied with our service within the first 7 days, we will refund your payment in full — no questions asked.
✅ Key Point: All new OrexeTV subscriptions are covered by our 7-day money-back guarantee. Simply contact us within 7 days of your purchase date to request a refund.
2. How the 7-Day Refund Works
Here's a timeline of how our refund process works:
1
Purchase & Activate
Subscribe to OrexeTV and receive your login credentials instantly. Start streaming immediately.
1-7
Test the Service
Use OrexeTV on all your devices. Test channels, VOD, sports, 4K quality, and all features. If you're not satisfied, you're covered.
7
Refund Deadline
You have until the end of Day 7 to request a refund. Contact us via WhatsApp or email before midnight on your 7th day.
8-12
Refund Processing
Once approved, refunds are processed within 5-10 business days. You'll receive your money back via the original payment method.
3. Refund Eligibility Conditions
To qualify for a refund under our 7-day money-back guarantee:
- You must be a first-time subscriber to OrexeTV.
- The refund request must be made within 7 calendar days from the date of your initial purchase.
- You must contact us through our official support channels (WhatsApp or email).
- You must provide your account details (email or username) for verification.
4. How to Request a Refund
Requesting a refund is simple and takes only a few minutes:
- Contact Our Support Team: Message us on WhatsApp or send an email.
- Provide Your Details: Share your account email/username and the reason for your refund request (optional but helpful for service improvement).
- Confirmation: We will confirm receipt of your request within 1-2 hours.
- Processing: Once approved, your refund will be processed within 5-10 business days.
- Completion: You will receive a confirmation email once the refund has been issued.
💡 Tip: For the fastest refund processing, contact us via WhatsApp. Our team responds within minutes during business hours.
5. Non-Refundable Circumstances
The following situations are NOT eligible for a refund:
⛔ Refund Will NOT Be Provided If:
- The 7-day refund period has expired (request made on Day 8 or later).
- You are requesting a refund for a renewal payment (refunds only apply to first-time purchases).
- You have previously received a refund from OrexeTV (one refund per household).
- Your account was suspended or terminated due to violation of our Terms and Conditions or Acceptable Use Policy.
- Account sharing or credential abuse has been detected on your account.
- You initiated a chargeback or payment dispute with your bank/PayPal without contacting us first.
- The issue is related to your internet connection, ISP throttling, or incompatible device (unless pre-approved by our support team).
- Temporary service interruptions due to scheduled maintenance or force majeure events.
6. Free Trial vs. Paid Subscription
OrexeTV offers a free 24-hour trial to all new users. We strongly recommend taking advantage of the free trial to test our service before purchasing a paid subscription. If you have already used the free trial and then subscribed, our 7-day money-back guarantee still applies to your paid subscription.
6.1 Free Trial Period
- The free trial provides full access to all channels and features for 24 hours.
- No payment information is required for the free trial.
- The free trial is limited to one per household/IP address.
6.2 After Free Trial
- If you subscribe after the free trial, your 7-day refund period begins from the date of your paid subscription.
- The free trial period does not count toward your 7-day refund window.
7. Refund Processing Time
Refund processing times vary depending on the payment method used:
- PayPal: 3-5 business days
- Credit/Debit Card: 5-10 business days (depending on your bank)
- Cryptocurrency: 1-3 business days (refunded in the same cryptocurrency at the current exchange rate)
- Bank Transfer: 5-10 business days
📌 Note: Refund processing times are estimates. Actual times may vary based on your bank or payment provider. We process all refunds promptly once approved.
8. Partial Refunds
OrexeTV does not offer partial refunds for unused portions of subscription periods. If you cancel after the 7-day refund window, you will retain access to the service until the end of your current billing period, but no refund will be issued for the remaining time.
9. Subscription Cancellation
You may cancel your subscription at any time:
- Within 7 Days: Cancel and request a full refund under our money-back guarantee.
- After 7 Days: Cancel to stop auto-renewal. You will retain access until the end of your current billing period. No refund will be issued.
10. Chargebacks and Disputes
If you have an issue with our service, please contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving all issues promptly and fairly.
⚠️ Important:
Accounts that initiate chargebacks without contacting us first will be permanently banned from using OrexeTV services. We are always available to resolve issues — please give us a chance to help before escalating.
11. Refund Request Contact
To request a refund, contact us through any of the following channels:
📧 OrexeTV Billing & Refunds Department
Email: admin@OrexeTV.us
Phone: +1 (505) 523-2195
WhatsApp (Fastest): Chat on WhatsApp
Website: orexetv.us
Response Time: We respond to all refund requests within 1-2 hours during business hours.
Ready to Try OrexeTV Risk-Free?
Start your free 24-hour trial today. If you love it, subscribe with confidence knowing you're protected by our 7-day money-back guarantee.